Dave Lewan

Is Something Missing from Your CX Strategy?

The past 5 years has revealed that CX is Hot! Gartner, Forrester and others have released studies underscoring the C-Suite’s priority on great CX; but has it lost its mojo?

Yes, a great Customer Experience (CX) drives business results. But just getting feedback from surveys or having a button on your site is not a CX program. Don’t change your technology platform (yet). That move, by itself, won’t change a thing, and will only cost you now. The fact is, CX is critical to business success, but most organizations aren’t doing an effective job in impacting both top and bottom lines.

My objective is straightforward; whether you represent a Federal Government agency or private-sector company, I want to help you drive your desired “business outcomes” by designing and delivering a customized approach to the measurement and management of CX.

Working with Dave

Integrating your CX Strategy with your Go-to-Market Strategy. CX is optimized when you focus on desired outcomes, for both your customer and your business. Far too often, organizations have rolled out CX omitting arguably the most critical part of your organization; your sales team. To hit your targets of attracting and acquiring new customers while…

Speaking Engagements

Highly Qualified with a Simple Message. Over the past 10 years Dave has been a featured speaker, panelist, facilitator and radio guest sharing expert insights, strategies and practical How To’s in order to help you deliver the best customer experience possible.

Keys CX Disciplines

There are steps you can take to simply be better, more competitive, delight customers and drive desired organizational outcomes. Learn more about these critical disciplines to achieving CX Success.

CX Strategy

CX Intelligence

CX Design

CX Measurement

CX Connect

CX Live!

Dave is a stellar leader– highly professional and dedicated with an excellent work ethic. Dave successfully designed and launched our new program. He was instrumental in building market awareness through focused marketing and thought leadership activities. I would highly recommend Dave.

Michael Collins, Managing Director and CMO at CFA Institute

Dave’s practical knowledge and strategic POV is unmatched, when it comes to guiding federal agencies and departments on customer experience (CX). Great leader to have in your corner, not to mention the tallest guy you’ll ever have in your corner!

Caroline Hacker, Communications Director

Dave has an exceptional knowledge of CX and the unique ability to translate strategy into action. His ability to facilitate and direct complex CX discussions effecting an entire enterprise, instills confidence in executives, frontline managers, practitioners and teams he leads.

Larry Freed, CEO Give and Take

Dave is an experienced leader, strategic thinker, and Customer Experience (CX) expert. I had the opportunity to work with Dave at ForeSee where he was key to our thought leadership programs, lending his expertise to several of our industry research reports, sharing his perspective with national and trade publications, and speaking on CX trends at industry conferences and events. His insights on the evolving consumer landscape, the complexities of customer journeys, and the impact of meeting and exceeding customer expectations helped inform and inspire our clients and captured the attention of other CX professionals. As a member of our executive leadership team, Dave helped set our strategic direction and drove innovation and results. Dave is a dedicated, driven, and passionate executive and I highly recommend him, especially to any organization looking to understand and improve the experiences they deliver to their customers.

Greg Kowalewski

Dave is one of the most senior executives in the CX industry. He has mastered the multi-dimensional nuances between not only the types of data collection methods (random intercept, page level feedback, etc.), but also across channels and industry. Dave was responsible for the growth of ForeSee’s public sector business making it the best performing and fastest growing divisions of the company. Dave’s expertise of CX has allowed many his customers to directly achieve their goals of driving financial results. In an ever changing industry, someone of Dave’s experience is an invaluable asset.

Jeff Blackman, COO, CFO DaySmart Software